AI-powered ticketing, ITIL-aligned modules, knowledge base, SLA tracking, workflow automation, and real-time collaboration — all in a multi-tenant platform with 30+ languages.
No credit card required · 14-day free trial on all plans · Setup in minutes
Trusted by teams worldwide
From ticket triage to customer satisfaction — powerful, AI-driven features that scale with your team.
Auto-categorize, prioritize, and summarize tickets with AI. Get smart response suggestions and let the system learn from your team's patterns.
Create, track, and resolve tickets with rich comments, attachments, internal notes, custom statuses, tags, and full audit history.
Full ITIL alignment with dedicated modules for Incidents, Service Requests, Problems, and Change Management — built for enterprise IT.
Isolated workspaces per organization with custom URL slugs, branding, logos, business hours, and Azure AD SSO integration.
Build a searchable knowledge base with categories, approval workflows, and AI-powered article suggestions to deflect tickets.
Define response and resolution targets by priority. Track SLA compliance with business hours, holiday calendars, and escalation rules.
Automate ticket routing, assignments, approvals, and escalations with powerful rule-based workflows and multi-step approval chains.
Interactive dashboards with charts for ticket volume, resolution times, SLA compliance, agent performance, and CSAT scores.
Live ticket updates, @mentions, internal notes, activity feed, and team assignments keep everyone in sync.
Connect with Slack, Microsoft Teams, email, webhooks, REST API, and Azure AD. Extend with custom integrations.
Full multi-lingual UI for agents and customers. Install as a Progressive Web App for mobile and offline access.
Role-based access control, MFA, SSO, audit logs, data encryption, GDPR compliance, and granular permission management.
Four simple steps to transform your team's support workflow.
Sign up and configure your organization in minutes. Set up teams, categories, SLAs, and branding — all from a guided onboarding flow.
Tickets arrive via the portal, email, or API. AI automatically categorizes, prioritizes, and suggests responses while routing to the right agent.
Agents collaborate in real-time with internal notes, @mentions, and knowledge base suggestions. Workflows automate approvals and escalations.
Track SLA compliance, resolution times, CSAT scores, and agent performance. Use analytics to identify bottlenecks and continuously improve.
Whether you're running an IT help desk, customer support, or internal operations — ServiceDesk adapts to your workflow.
Full ITIL-aligned service desk for managing incidents, problems, changes, and service requests with SLA tracking and escalation.
Deliver fast, personalized customer support with AI-powered suggestions, knowledge base, and multi-channel communication.
HR, facilities, and operations teams can manage internal requests with custom forms, approval workflows, and self-service portals.
Multi-tenant architecture lets MSPs manage multiple client organizations from a single platform with isolated data and branding.
See what teams are saying about ServiceDesk.
“ServiceDesk transformed how we handle IT support. The AI categorization alone saves us 3 hours per day. The ITIL modules are exactly what we needed.”
“We went from scattered emails to a fully organized service desk in a week. The multi-tenant setup is perfect for our consulting business.”
“The knowledge base has cut our ticket volume by 40%. Customers find answers before they even need to open a ticket. Incredible ROI.”
All plans billed annually. Start with a 14-day free trial.
$108/user/yr · billed annually
Perfect for small teams getting started with a service desk.
$348/user/yr · billed annually
Best for growing teams that need AI, automation, and SLA tracking.
Everything you need to know about ServiceDesk.
Insights, guides, and best practices for support teams.
From auto-categorization to predictive analytics, discover how AI is reshaping how teams deliver support.
Learn how to set up, track, and optimize SLAs to meet customer expectations and drive team accountability.
Practical tips for creating self-service content that helps customers solve problems before contacting support.