Building the future of service management
We're on a mission to make world-class IT service management accessible to every team. Powered by AI, built for collaboration, and designed to scale from startups to enterprises.
Our Story
ServiceDesk was born from a simple observation: existing service desk tools were either too complex and expensive for small teams, or too basic for growing organizations. There was nothing in between.
We set out to build a platform that combines the power of enterprise ITSM with the simplicity of modern SaaS. AI-powered ticket intelligence, ITIL-aligned workflows, and a multi-tenant architecture that scales from a 3-person team to a global organization.
Today, ServiceDesk supports teams worldwide with comprehensive ticket management, knowledge base, SLA tracking, workflow automation, real-time collaboration, and reporting — all available in 30+ languages and installable as a Progressive Web App. Built on PostgreSQL and open standards, your data is always portable and never locked in.
AI-Powered
Auto-categorize, prioritize, and summarize tickets
Multi-Tenant
Isolated workspaces with custom branding
SLA Tracking
Response & resolution targets with escalation
ITIL Aligned
Incidents, problems, changes, and requests
PostgreSQL & Secure
AES-256 encryption, row-level security, no lock-in
CSAT Surveys
Measure and improve customer satisfaction
Our Journey
Key milestones in the ServiceDesk story.
The Beginning
ServiceDesk was founded with a vision to bring AI-powered, ITIL-aligned service management to teams of all sizes.
Platform Launch
Launched the full platform with multi-tenant architecture, AI features, workflow automation, knowledge base, and 30+ language support.
Enterprise Ready
Introduced Azure AD SSO, ITIL modules, advanced RBAC, audit logging, and on-premise deployment for enterprise customers.
Our Values
The principles that guide how we build and operate ServiceDesk.
Customer First
Every feature we build starts with the end user in mind. We obsess over the support experience for both agents and requesters.
Innovation
We leverage AI, automation, and modern technology to solve problems that traditional help desks can't. We ship fast and iterate often.
Transparency
Honest pricing, clear documentation, and open communication. We believe trust is built through transparency, not marketing.
Security & Privacy
Built on PostgreSQL with AES-256 encryption, row-level tenant isolation, and SOC 2 certified infrastructure. GDPR and CCPA compliant by design — no vendor lock-in, full data portability.
Accessibility
Support should work in every language and on every device. We support 30+ languages and deliver a responsive, PWA-enabled experience.
Community
We build with our users, not just for them. Feedback drives our roadmap, and we share our knowledge openly through our blog.
Our Mission
To empower every support team — from startup help desks to enterprise IT organizations — with intelligent, accessible, and scalable service management tools that delight both agents and the people they serve.