Simple Pricing

Plans that grow with your team

All plans billed annually. 14-day free trial included. No credit card required.

Starter

$9/user/mo

$108/user/yr · billed annually

Perfect for small teams getting started with a service desk.

Up to 5 users
Unlimited tickets
Knowledge base (public)
Basic ticket management
Email notifications
Basic reports & dashboard
Community support
Email support
10 categories
1 organization

Pro

$29/user/mo

$348/user/yr · billed annually

Best for growing teams that need AI, automation, and SLA tracking.

Up to 20 users
Unlimited tickets
AI auto-categorization & priority
SLA management & tracking
Custom workflow rules
Approval workflows
Advanced analytics & reports
Custom statuses & priorities
Knowledge base with approvals
Email templates & canned responses
CSAT surveys
Assignment rules
Auto-close & escalation rules
Business hours & holidays
Custom forms
Tags & custom fields
Priority email support
Unlimited categories
Up to 10 organizations

Elite

$49/user/mo

$588/user/yr · billed annually

For scaling teams that need ITIL modules and advanced controls.

Up to 50 users
Everything in Pro
Incident & problem management
Custom roles & permissions
Audit logging
API access with higher limits
Multi-language support
Custom branding & portal
Priority phone & email support
Up to 25 organizations

Enterprise

Custom

For large organizations that need SSO, compliance, and dedicated support.

Everything in Elite
Unlimited users
Azure AD / SSO integration
Change management
Service request catalog
Data export & compliance tools
Dedicated account manager
Custom integrations
On-premise deployment option
SLA guarantee (99.9%)
Phone & priority support
Unlimited organizations
Custom onboarding

Enterprise-grade security on every plan

Built on PostgreSQL — the world's most trusted open-source database. Your data is always portable.

PostgreSQL

AES-256 Encryption

SOC 2 Type II

GDPR Ready

CCPA Compliant

99.9% Uptime

Need enterprise-grade features?

Get Azure AD SSO, ITIL modules, custom roles, audit logging, on-premise deployment, and a dedicated account manager. Let's build a plan tailored to your organization.

FAQ